Casilando Casino Review

Casilando is an exciting online casino that belongs to the group of those with a valid EU license. In addition to the Maltese license, the provider also has licenses from Curacao and the British Gambling Commission. The provider has not been on the market for very long, but can still score with a few things.

There is a good range of different slot machines and support with a chat option. In our Casilando Casino review, as part of our test report, we also took a closer look at other aspects. These are the factors of payment methods, mobile games, or VIP offers. The following text shows how the provider did on these points.

Advantages:

• Multiple valid gambling licenses
• Game offer
• Bonus offer includes Casilando Casino free spins on Book of Dead

Casilando New Player Bonus

Players who register at Casilando Casino get 10 free spins just for that! The first deposit is also upgraded by 100% up to €300, and a further 90 Casilando Casino bonus spins are added.

Thus, the Casilando Casino welcome bonus for Austrian players looks like this:

Registration: 10 free spins without deposit
First deposit: 100% up to €300 + 90 Bonus Spins

Wagering requirements at Casilando

The wagering requirements are the subject of each casino offer. At Casilando, these sales conditions stipulate that the player must wager the deposit and bonus money a total of 35 times with the provider. Different rules apply to winnings from free spins. These are only released once the player has managed to wager the original bonus.

Whenever you want to wager a bonus, it is important that you look at the percentage of the bets that count towards the bonus amount. This can reveal significant differences. At Casilando, the stakes on most slot machines are counted 100 percent.
However, there are exceptions among the games. Blood Suckers, Blood Suckers II, Dead or Alive, Devils Delight, Kings of Chicago, Lucky 8 Line, Super Nudge 6000, Big Bad Wolf, 300 Shields, Secrets of the Stones, and Victorious only get 20 percent of the pie.
In addition to the sales conditions described, there are also conditions of participation that players must adhere to. For example, the minimum deposit is 20 euros. Furthermore, the deposit may not be made with the payment methods Skrill and Neteller, otherwise, the right to a bonus expires.

Also important: When playing with the bonus, the customer may use a maximum of 1 euro per game. If he bets more money, he would violate the wagering requirements. Cancellation of the bonus and the winnings made with it would be likely. There is no deadline in the classic sense. However, the provider can remove the bonus if the player remains inactive for 30 days.

More promotions from Casilando

In addition to the welcome bonus, does Casilando have other promotions that existing customers can benefit from, for example? Yes, there are such actions. For example, the “Thursday short break” can be found on the overview page of the campaigns. The player benefits every Thursday from a 50 percent deposit bonus up to a maximum of 250 euros. This offer also includes 20 free spins on the slot Aloha! cluster pays. Also on board is a loyalty campaign. The player has the chance to collect loyalty points and exchange them for bonus money.

These points are also awarded for deposits. The customer receives a certain number of loyalty points for every 10 euros spent. How many loyalty points this depends on the game. In slots, there are two. In the conversion, 250 loyalty points are worth a euro bonus. If the player collects at least 1,250 of these points, then there is a Casilando Casino bonus worth five euros.

Casilando games offer

In a way, the range of games is the main attraction in an online casino. At Casilando there is a very good selection of slot machines that come from different areas. The games also come from well-known manufacturers such as Microgaming or NetEnt. Once you surf to the Casilando Casino login page, we are sure you will find the right game for you.

Slots

Slots are no longer just a sidekick. They have even taken the lead, which is also reflected in a numerical superiority over other games. The range of slots at Casilando is well balanced and features some of the best-known and most popular slots. NetEnt’s Starburst falls into this category. This slot is not only one of the most well-known in the industry but also part of the bonus offer.

Jack and the Beanstalk, Twin Spin, and Guns ‘n Roses are other representatives of NetEnt. But Microgaming fans don’t have to do without their favorite slots either. In addition to Immortal Romance, the provider also has Jurassic World, Xcalibur, or Break da Bank Again. But there are other providers who are represented with their machines. These include Elk Studios, Nextgen, and Blueprint. So there is certainly no lack of choice for the player.

Casilando mobile & app

Mobile players are welcome at Casilando. However, they will not find a standalone application there that they can download to their smartphone or tablet. Rather, the mobile gaming experience takes place via a web app. This means that customers can simply call up the provider’s website via the browser on their smartphone or tablet.

There they can then log in with their data and enjoy the gaming experience. In principle, the offer can be used with modern operating systems, although there may be restrictions. This means that not all games are also available in the mobile version.

Deposits and Withdrawals

The payment methods control how the customer can deposit and withdraw money from their account. At Casilando, this point is designed a little carelessly, at least for players without a valid customer account.

Since there is no FAQ or help section – more on that later – there are only a few payment provider logos at the bottom of the website for the player to use. In such a case, the employees from the live chat always refer to those logos. There is only an answer if you ask directly. The player can deposit using the following methods:

• Mastercard
• Visas
• maestro
• EPS
• Klarna immediately
• Cash to code
• Neosurf
• MuchBetter
• Trustly
• Paysafecard
• Skrill
• Neteller
• rapid transfer
• Bank Transfer

Withdrawal

Of course, players not only want to know how to deposit money, but also how to withdraw money. Since there is no list, at least players without a customer account will have to go through support. According to the support, withdrawals can be requested in the following ways:

• Visas
• Neteller
• Bank Transfer

This selection is quite thin, but still covers the most important main categories – credit card, e-wallet, banking options. The minimum amount is 10€.

Customer support

Casilando’s support turns out to be a double-edged sword. On the one hand, it is positive that there is a live chat.  The player sometimes has to ask several times before getting a satisfactory answer to his question.

An example is the payment methods. When asked which payment methods are specifically available for customers, the employee refers to the logos shown below on the provider’s website. Only after renewed demand does he reveal the information on how customers can deposit and withdraw. Why this doesn’t work immediately is puzzling. Other questions, on the other hand, are usually answered without hesitation and in a friendly manner. You also don’t get the feeling of dealing with a bot.

Security and seriousness

Security and seriousness are two points that are among the central themes, especially in the gaming sector. After all, what use is the best offer if the provider is not sure? With Casilando, however, customers have no reason to be nervous or suspicious. The provider has three valid licenses. The license of the Malta Gaming Authority is even one of the safe and coveted EU licenses. The British Gambling Commission and a license from Curacao are also on board.

Whoever is in possession of these licenses meets the requirements, among other things, in terms of data protection, responsible gaming and Co. If this were not the case, then Casilando would not receive any of the licenses mentioned. Fair gaming is strictly and closely monitored as part of the licensing process – and beyond. A so-called “RNG” (Random Number Generator) is used, which ensures random game results. Were it not for this, Casilando would have been denied the license as well. Of course, customer data must also be protected against misuse. The provider therefore uses secure SSL encryption so that third parties cannot access this data.

VIP offer

Is there a VIP offer or is there none? A good question, because on the provider’s website there is nothing to read about a classic VIP program. However, a more detailed request for support revealed that there are certainly VIP offers. In the first request, however, the support employee was unable to say what these VIP offers look like in detail. For this reason, I checked again and then received a more informative answer. It read as follows: “To obtain VIP status, you must have at least 1,000 loyalty points and a total deposit of at least €500. Strong: Anyone who has already achieved VIP status in another online gambling hall can prove this at Casilando and will also receive VIP status there for a 30-day trial period.

Casilando Conclusion

Overall, Casilando is a good provider, but it also reveals one or two weaknesses. First of all, the game selection is successful. There is a wide range of slot machines. So in terms of game selection, customers should find exactly what they are looking for there.

The bonus brings up to 300 euros and 90 Casilando Casino free spins for Book of Dead, the sales conditions are customary in the market. In addition, there are 10 Casilando Casino free spins, just for registering! Casilando can also score in terms of security and seriousness – these are two central issues in the gaming industry.